These four corporate documents guide every business decision we make.
We are the destination of choice for architects, designers and builders, who seek quality door hardware solutions because of our extensive collections of unique quality hardware, set out in a showroom that inspires creativity and supported by systems that enable effective management of projects from planning to implementation and supported by the competence and disposition of our team.
To treat our customers to a fun, creative and inspiring experience when building door hardware specifications and to exceed customer expectations when delivering against solutions specified.
“”We shall build good ships here – at a profit if we can – at a loss if we must – but always good ships.”
—Newport News Shipbuilding, 1886
We pledge to try and understand your needs and expectations and to continuously upgrade our technical, product and design knowledge to equip us to develop the most effective door hardware solutions and share with you all the information you require in making the best-informed choices.
We commit to constantly search for new and innovative product solutions and offer only those that meet the highest workmanship and manufacturing standards, have proven performance reliability and are recognized for their design quality.
TO OUR EMPLOYEES….
We pledge personal respect, fair compensation and honest and equitable treatment. To all who qualify for advancement, we will make every effort to provide opportunities. We affirm our commitment to foster a diverse workforce and a culture that encourages excellence, leadership, continuous learning and innovation and a balance between our personal and professional lives. We acknowledge our obligation to provide able and humane leadership and a clean and safe work environment.
TO OUR SUPPLIERS….
We pledge courteous, efficient and ethical conduct and practices; respect for your interests; and an open door. We pledge to build and uphold the trust and goodwill that are the foundation of successful business relationships.
TO OUR SHAREHOLDERS….
We pledge our dedication to increase the value of your company shares based upon continued profitable growth, strong finances, high productivity and continuous innovation leading to competitive superiority.
TO THE COMMUNITIES WHERE WE OPERATE….
We pledge conscientious citizenship, support for worthwhile causes and constructive action that promotes a clean and healthy environment. We pledge our company to the highest standards of moral and ethical behavior and to practices that fully embody the responsibility, integrity and decency expected of free enterprise.
URGENCY TO WIN
Demonstrating a bias for action and results with a passion and with confidence.
Taking responsibility for the results and being personally committed to achieve given objectives.
Contributing to a culture of combined strength by working with others in a supportive environment to achieve shared objectives and the company’s greater goal.
Treating customer service as the most important part of our job and viewing co-workers as customers. Implies a desire to develop cost-effective ways to identify, meet and exceed customer needs.
TRUST & INTEGRITY
Acting in the best interest of both customer and company, enhancing professional relationships through personal disclosure and the communication of the unvarnished truth in an appropriate and helpful manner and making and keeping agreements.
TEACHING & LEARNING
Learning is the capacity and willingness to continuously enhance personal competence and to create an environment that supports organizational learning. Teaching is our efforts to share learning, knowledge, or skills throughout the organization.
The ability and willingness to actively listen to and accept input and share information with others, valuing the different and opposing perspectives.
Improving performance by developing or identifying practical ideas, doing creative new things or simply doing things differently. It is taking appropriate risks and striving to better the competition by creating the unexpected.
An active respect and appreciation for all perspectives that may arise from background, culture, nationality, race, age, gender, physical attributes, values, lifestyle or interest. Actively pursues, captures and integrates different perspectives when developing strategies, approaches and solutions.
ADH’s systems, processes and customer service ideal was built on the back of engineers, builders, carpenters, and home renovators. Our consultants not only understand design principles but know how and why things work, and why sometimes they don’t.